The information requested by our website (https://royalroseparfumerie.nl), such as name, address, email, and phone number, is necessary to deliver products and to ensure the best customer service.

Customer information is not shared with third parties except with the customer’s consent or when required by law, in accordance with the General Data Protection Regulation (GDPR).

No image, description, data, or content from our website may be reproduced or copied without prior written permission from the company.

In case a product is damaged or defective, the customer must send photos of the damaged product on the same day. The product must be shown in its original packaging along with the damage, and two or more photos of the damaged product must be provided. If photos are not sent, we are unable to offer compensation.

Photos of the damaged product must be sent within 24 hours of receipt, and they must be clear so we can submit them to the shipping company and the insurance company. Only then can we provide compensation. If photos are not sent, we cannot provide compensation.

We reserve the right to refuse any order without stating reasons.

The customer has the right to return the order—whether damaged or not—without stating reasons within 14 days from the order date, subject to the following conditions:

• Return shipping costs are borne by the customer, and the products can be returned using any method the customer prefers.

• We will refund the value of the order or the returned products upon receipt of the return at the company address within the 14-day period.

• Products must be in their original condition: unopened, unused, undamaged, and in the original packaging.

• Shipping costs, if paid, are non-refundable. We cannot refund shipping costs regardless of the reason for the return.

• When the manufacturer is responsible for a defect in the product, our liability is limited to a refund or replacement of the product.

📞 Company Information:

Website: https://royalroseparfumerie.nl
Phone: +31 6 8 768 2001
Email: info@royalroseparfumerie.nl
Address: Nieuwe Binnenweg, 3021 GG Rotterdam
KVK: 000000
BTW/VAT: 0000000000